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Crossroads Animal Hospital Policies

At Crossroads Animal Hospital, we have a number of policies. Please review them below before your visit.

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Our Hospital Policies

Our hospital policies allow us to provide the best possible service to all of our clients and patients. If you have any questions, please don’t hesitate to call us.

Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Walk-in appointments will be fit in when time is available. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Boarding Policy

For the protection of each of our boarding pets, we require that all new guests pass a physical exam performed by one of our veterinarians prior to their first visit. Each pet also needs to be current on all vaccines. Our kennel staff is also qualified to administer any medications your pet may need while staying with us. There is a nominal fee for medication administration per day.

For more information on boarding, please click here.

Daycare Policy
For the protection of each of our boarding pets, we require that all guests pass a temperament test performed by one of our veterinarians. Each pet also needs to be current on all vaccines. Our kennel staff is also qualified to administer any medications your pet may need while staying with us. There is a nominal fee for medication administration per day.

For more information on daycare, please click here.

Flea Control Policy

All pets that stay with us are required to have a Capstar given on arrival whether fleas are seen or not. We do not give Capstars to dogs on either Bravecto, Nexgard, or Simparica that we see given consistently. taking  Capstar is an oral tablet that will kill all adult fleas for 24 hours. It is a safe veterinarian-approved flea treatment for dogs and cats. It is safe to be given while patients are on heartworm and other types of flea products. This policy was put into effect so as not to spread fleas to other patients in our hospital and to prevent other patients from going home with fleas. It also controls fleas from being spread in our yard where your dog goes to play. We take pride in our flea-free environment. There is a nominal fee for this medication.

Drop-Off Policy

For your convenience, “drop-off” appointments are available. This means you can bring your pet to the time that works best for you and leave them with us for a couple of hours or for the day. Usually, we will ask you to drop off sometime in the morning to allow our doctors time to look over patients in between appointments. The doctor will call you to go over the exam and discuss further treatments if needed. For the safety of all animals in our care, we require that all vaccinations are up to date.

Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the lobby, exam room, and outside of the hospital. All cats and other pets must be in an appropriate carrier or on a leash. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new surroundings, new people, and other pets. This is one of the reasons we ask you to restrain your pet.
Payment Policy

We require full payment at the time that services are rendered or patient is discharged. For your convenience, we accept Visa, MasterCard, Discover, American Express, CareCredit, cash, and personal checks (with proper ID).

CareCredit is a healthcare credit card that allows your pet to get veterinary care when they need it. CareCredit allows you to pay off your balance in monthly installments instead of paying the entire cost at once.